Question 1

What is your turn around time?

Accepted Answer

It depends on the time of year and how busy our factory is at that time. At best we have done a 2 week turnaround. On average its at about 3-4 weeks and at its longest its 5-6 weeks. This starts from when the design as been approved and complete order placed. Please contact us to find out what our current turnaround time is.

Question 2

What is your minimum order quantity?

Accepted Answer

The simple answer is there isn't one. But to avoid small order charges, you would need to order 6 or more.

Question 3

How does the design process work? what do you need from me?

Accepted Answer

Depending on the customer really. Sometimes we have people who know exactly what they want, and come to us with logos and designs ready. Other times customers aren’t so sure. Ideally for us to get a good starting point for your design we would need info on the following. Either an existing logo or a brief on what you would like as your logo. Colour Scheme. An idea of whether you would like a less is more approach or a more complex design. At this point in the process there aren’t really any silly questions. And the more images and info you can send us the better really. Although sometimes a blank canvas can be fun, its more of a shot in the dark for the designer and can be a more lengthy process.

Question 4

When do I pay for the order, before or after?"

Accepted Answer

Full payment is needed before order can be shipped out from the factory. 50% is needed upfront.

Question 5

Can you make one off jerseys?

Accepted Answer

Yes, but only if you already have a team order with us. We do not offer one off designs to clients, unless they wish to pay for it.

Question 6

Do I pay anything for the designs

Accepted Answer

Not if you are ordering 6 or more items with us. If you do not wish to order through us, but want a design, a price for this can be negotiated.

Question 7

Can i use your designs elsewhere?

Accepted Answer

No, our designs are copyrighted and must only be printed by us. Unless design is bought or/and permission is given

Question 8

Can you create us a new logo?

Accepted Answer

Yes, infact we specialise in this field. If all you require is a logo and nothing else. Please contact us regarding a price and breif.

Question 9

What materials do you offer?

Accepted Answer

Currently we are only using the one. It seems to tick all boxes, as it is light weight, very durable and very breathable. Please ask for a sample if you're not sure.

Question 10

What is so special about the Dangl pants?

Accepted Answer

We have integrated two elastic rings into each leg. One below the knee cap and one just above the ankle. These act as support and a possible tape substitute. They give the player a much more fitted and controlled feel, similar to that of an ice hockey sock. Add that to an already lightweight and comfortable pant and you have a product that is a joy to skate in. Please view Pants on our product page for more details.
 
The pants can be made without this feature, how ever it has no effect on the price.

Question 11

Are you able to match a colour?

Accepted Answer

Yes if you are able to supply us with either a jersey or reliable photos then yes we can match pretty much any colour.

Question 12

What do you do with faulty items?

Accepted Answer

If the fault lies with us, then we will do everything we can to sort the problem out asap. This would usually involve getting the item/s remade and swapping them with the faulty one/s.

Question 13

Do you offer any discounts?

Accepted Answer

The short and honest answer is no. But if the order is 25+ we can start to look at changing the unit price.

Question 14

Do you ship worldwide?

Accepted Answer

Yes! Shipping costs vary on the weight of the order, but we have an account with couriers that ship worldwide so this is not a problem. We have also designed for teams all over the world.

Question 15

Where are you based?

Accepted Answer

In England, UK.

Frequently asked questions